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What Gets Measured Gets Improved – TRACKING
The 7-T Success System In the first blog of this series, I introduced The 7-T Success System, an easy-to-use guide for leaders at all levels of the organization, from supervisor to CEO. As a reminder, the seven T’s are:...
Knowledge and Direction – The importance of TRAINING programs
The 7-T Success System In the first blog of this series, I introduced The 7-T Success System, an easy-to-use guide for leaders at all levels of the organization, from supervisor to CEO. As a reminder, the seven T’s are:...
Creating a Winning Culture – TONE
The 7-T Success System In the first blog of this series, I introduced The 7-T Success System, an easy-to-use guide for leaders at all levels of the organization, from supervisor to CEO. As a reminder, the seven T’s are:...
Sharpen Your Axe – TOOLS
The 7-T Success System In the first blog of this series, I introduced The 7-T Success System, an easy-to-use guide for leaders at all levels of the organization, from supervisor to CEO. As a reminder, the seven T’s are:...
Doing The Right Things the Right Way – TECHNIQUE
The 7-T Success System In the first blog of this series, I introduced The 7-T Success System, an easy-to-use guide for leaders at all levels of the organization, from supervisor to CEO. As a reminder, the seven T’s are:...
You Win With People – The Importance of TALENT
The 7-T Success System In the first blog of this series, I introduced the 7-T Success System, an easy-to-use guide for leaders at all levels of the organization, from supervisor to CEO. As a reminder, the seven T’s are:...
Goals vs. Wishes – The Importance of Setting TARGETS
The 7-T Success System In my last blog, I introduced the 7-T Success System, an easy-to-use guide for leaders at all levels of the organization, from supervisor to CEO. As a reminder, the seven T’s are: Targets TalentTechniqueToolsToneTrainingTracking “A leader...
Leadership Methodology for Supervisors to CEOs
Contact centers face a multitude of challenges every day, week and month of the year. Expectations of customers, employees and shareholders seem to be constantly increasing. In order to meet and exceed these expectations, great leadership is needed at all levels of...
The 7-T System to Organizational Success
I have uncovered a proven system for building and maintaining successful organizations: the “7-T Success System.” The process starts with a comprehensive gap analysis of seven critical components of the business, comparing current versus desired state. Once the gap...
TouchPoint One — Sidekick Receives 2019 Contact Center Technology Award from CUSTOMER Magazine
Article published on customerzone360.com » TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the winners of their 14th Annual Contact Center Technology Award, presented by its premier...