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Industry Data

Our mission at BizJuice is to be your team’s “starting point” for every major contact center project and initiative.  Whether your looking for the perfect outsourcer partner, technology solutions, performance management and employee engagement tools or expert consulting resources, we can help connect you with the resources that will drive your business.  Many projects and initiatives require understanding market/industry data and trends.  Each month, we (confidentially) survey our industry contacts and compile data for you to use when making decision, writing reports and comparing your contact center business versus others around the world.

Industry Data

BPO Base Rate

  • US inbound tier 1 / Entry Level: $12.67
  • LATAM inbound tier 1 / Entry Level: $8.53
  • Philippines inbound tier 1 / Entry Level: $3.94
  • Pakastan tier 1 pay rate: $5.88

BPO Entry Level Hourly

  • US Outbound Sales / Entry Level: $15.92
  • US Outbound Collections / B2C: $17.97

BPO Attrition – Monthly

%

BPO Monthly Attrition - 10.1%

(U.S. inbound tier 1 / entry level)

%

BPO Monthly Attrition - 5.8%

(LATAM inbound tier 1 / entry level)

%

BPO Monthly Attrition - 3.9%

(PHI inbound tier 1 / Entry Level)

%

BPO Monthly Attrition - 6.0%

(US Outbound Sales / Entry Level)

%

Non-BPO Monthly Attrition - 4.1%

(US Outbound Collections / B2C)

%

BPO Monthly Attrition - 4.4%

(US Outbound Collections / B2C)

%

Non-BPO Monthly Attrition - 3.9%

(US Outbound Collections / B2C)

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TouchPoint One’s Acuity system is the best we’ve evaluated.  Acuity’s features and functionality are unmatched and best of all, this system is easy to use, quick to implement and very affordable.  Call BizJuice or TouchPoint One today to schedule a demo of their award-winning Acuity System. 

BPO Attrition – Monthly

  • (U.S. inbound tier 1 / entry level) – 10.1%
  • (LATAM inbound tier 1 / entry level) – 5.8%
  • (PHI inbound tier 1 / Entry Level) – 3.9%
  • (U.S. outbound sales / Entry Level) – 6.0%
  • (US Outbound Collections / B2C) – 4.4%

We understand that there are many variables that impact the contact center data points, such as geography, industry, work type, tenure, etc.  As a result, if you believe the data presented here isn’t exactly what you are looking for, let us know and we can assign one or our experts to help you fine-tune your data analysis needs.

“We always need to show our executives and clients how our attrition compares to other contact centers, but never had a place to go to find competitive attrition data.  Thanks to BizJuice, we now have the comparative data we need – and the tools to fight attrition!”

COO, International BPO/Outsourcer