Latest News
TouchPoint One Boosts Supervisor Effectiveness with New Agent Coaching, Engagement, and Recognition Solution
Software Arms Contact Center Supervisors with Data-driven System to Manage, Motivate and Develop Star Performers INDIANAPOLIS, Indiana, June 20, 2019 — TouchPoint One, the leading provider of employee engagement and performance optimization solutions for contact...
TouchPoint One to Showcase Contact Center Performance Management Solutions at 20th Annual Customer Contact Week
Performance management forerunner to exhibit award-winning solutions that boost employee engagement, confidence, and success INDIANAPOLIS, Indiana, June 3, 2019 — TouchPoint One, the leading provider of performance management and employee engagement solutions for...
TouchPoint One Awarded 2019 CUSTOMER Magazine Product of the Year
Acuity honored for innovative analytics, gamification, and UX design in advanced performance management platform INDIANAPOLIS, Indiana, April 4, 2019 — TouchPoint One, the leading provider of performance optimization solutions for contact centers, announced today...
Business Intelligence Meets Artificial Intelligence to Change the Game of Performance Management
The convergence of business intelligence with artificial intelligence, data mining and analytics is changing business on a macro level. It’s also altering the required skills and tools to interpret and operationalize these huge swaths of information. Contact center...