Article published on customerzone360.com »
TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the winners of their 14th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.
The 2019 Contact Center Technology Award winners have been chosen on the basis of their product or service’s ability to help enterprise and outsourced contact centers deliver world class customer experiences.
The 2019 Contact Center Technology Award winners have been chosen on the basis of their product or service’s ability to help enterprise and outsourced contact centers deliver world class customer experiences.
“As is customary with past winners of the CUSTOMER Contact Center Technology Award, this year’s recipients are the top-of-the-top industry leaders in hardware, software and services. Each has repeatedly demonstrated their commitment to creating innovative products. All winners have substantially improved the processes of their clients’ businesses and enhanced their ability to create satisfied customers,” said Rich Tehrani, CEO, TMC.
Winning products and services of the 2019 Contact Center Technology Award are listed below and featured in CUSTOMER magazine online.
2019 CUSTOMER Magazine Contact Center Technology Award Winners:
| Company | Product |
| 8x8 | 8x8 Contact Center |
| Accent | VoiceONE Cloud Contact Center |
| Astute | Astute Agent |
| Avaya | Avaya IX Workspaces |
| Avaya | Avaya CC Elite native integration with Afiniti Enterprise Behavioral Pairing |
| CallCabinet | Atmos Quality Assurance and Voice Analytics |
| Cisco Systems, Inc. | Cisco Webex Contact Center |
| Clarabridge | Clarabridge for the Contact Center |
| CounterPath Corporation | Bria for Call Center |
| Cyara | Cyara CX Assurance Platform |
| Drishti-Soft Solutions Pvt Ltd | Ameyo Fusion CX |
| Edify Labs, Inc. | Edify Huddle |
| Glance Networks | Glance Visual Engagement Solution |
| Helpshift | Connected Customer Conversations |
| Liveops | Liveops Nation |
| Masergy | Masergy Cloud Contact Center |
| NICE Nexidia | Customer Journey Solutions |
| Noble Systems Corporation | Noble Conversations Analytics Insight |
| OrecX | OrekaAC (Audio Capture) |
| Serenova | CxEngage |
| Star2Star Communications | StarCenter 3 |
| Talkdesk | Talkdesk Enterprise Cloud Contact Center |
| TCN, Inc. | TCN Cloud Contact Center Platform |
| TouchPoint One | Sidekick |
| TPx | UCx Contact Center |
| Upstream Works Software | Upstream Works for Finesse |
| Verint | Verint Customer Engagement |
| Vonage | NewVoiceMedia solution |
| Zoom International | Zoom Workforce Optimization |
For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide. Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.
Article published on customerzone360.com »
About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit https://www.customerzone360.com/.
About TMC
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter, @tmcnet.
For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com.
TMC Contact
Stephanie Thompson
Manager
203-852-6800, ext. 139
sthompson@tmcnet.com
Edited by Erik Linask