by admin | Dec 28, 2021 | Articles
The 7-T Success System In my last blog, I introduced the 7-T Success System, an easy-to-use guide for leaders at all levels of the organization, from supervisor to CEO. As a reminder, the seven T’s are: Targets TalentTechniqueToolsToneTrainingTracking “A leader...
by admin | Dec 28, 2021 | Articles
Contact centers face a multitude of challenges every day, week and month of the year. Expectations of customers, employees and shareholders seem to be constantly increasing. In order to meet and exceed these expectations, great leadership is needed at all levels of...
by Casey | Oct 9, 2019 | Articles
I have uncovered a proven system for building and maintaining successful organizations: the “7-T Success System.” The process starts with a comprehensive gap analysis of seven critical components of the business, comparing current versus desired state. Once the gap...
by Casey | Sep 10, 2019 | Articles, News, Press Releases
Article published on customerzone360.com » TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the winners of their 14th Annual Contact Center Technology Award, presented by its premier...
by Casey | Jun 20, 2019 | Articles, News, Press Releases
Software Arms Contact Center Supervisors with Data-driven System to Manage, Motivate and Develop Star Performers INDIANAPOLIS, Indiana, June 20, 2019 — TouchPoint One, the leading provider of employee engagement and performance optimization solutions for contact...
by Casey | Jan 25, 2017 | Articles
The convergence of business intelligence with artificial intelligence, data mining and analytics is changing business on a macro level. It’s also altering the required skills and tools to interpret and operationalize these huge swaths of information. Contact center...
